Return policy

Return & Refund Policy

Thank you for shopping with Bio Link Medical Surgical Equipment & Instruments Trading L.L.C.
We value your trust and aim to ensure your satisfaction with every purchase.

Returns

We accept returns only for defective or damaged products.

To be eligible for a return:

You must contact us within 7 days of delivery at info@biolinkdubai.com
.

The item must be unused, in its original packaging, and in the same condition you received it.

Proof of purchase or order number is required.

Refunds & Replacements

Once your return is received and inspected, we will notify you by email.
If your return is approved:

We will issue a replacement or refund to your original payment method.

Refunds may take 5–10 business days to appear, depending on your payment provider.

Non-Returnable Items

Please note:

No refunds are allowed once products are shipped and found to be in good condition.

Items returned used, damaged, or not in original condition cannot be accepted.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is confirmed defective or damaged upon delivery.

Contact Us

For any questions about returns or refunds, please contact us at:
📧 info@biolinkdubai.com

📞 +971 56 415 1661